Online Ordering Issues

Our shopping cart uses cookies to keep track of your order, so you must have your browser set to 'cookies enabled' for the system to work correctly.  Some of the reasons for cookies not working are:

1. Cookies are not enabled in the browser. Note: In Microsoft I.E. there are two cookie options "Allow cookies that are stored on your computer" and "Allow per-session cookies (not stored)." We use stored cookies. Also cookies can be enabled or disabled for different zones: "Internet", "Local Internet", "Trusted Sites" and "Restricted Sites."
2. AOL users can go to http://webmaster.info.aol.com/cookieguide.html to find out how to enable cookies for your particular browser.

Other reasons we may not be able to track you in our shopping cart.

1. The date and time set on the customer computer is not correct. Make sure the computer date and time is set correctly.
2. Personal Firewall technology installed on the local computer. This could be something like Norton Personal Firewall or McAfee Firewall....
3. Remote Firewall or Proxy Servers that are set to block cookies.
4. Cache problem or bug. Try clearing the browser or proxy server cache.

There may be a few other reasons, but they all deal directly with one issue, that a cookie is not set in the customer's browser.

If you are still experiencing problems please contact us by email at RichmoorAdmin@Efliers.net